Shipping Policy

At Dorit Roam, we are committed to delivering your outdoor and travel products in a timely and reliable manner. Please review our shipping policy below:

1. Order Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time
Once processed, orders are shipped and typically delivered within 3–7 business days, depending on your location. Remote or out-of-service areas may experience slightly longer delivery times.

3. Delivery Method
We offer Cash on Delivery (COD) only. Please ensure someone is available to receive the parcel and provide payment in cash at the time of delivery.

4. Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout before order confirmation. Some promotional offers may include free shipping within specific regions.

5. Order Tracking
Once your order is shipped, you may receive a tracking number via SMS or email (if applicable). If tracking is not available, you can contact us at [email protected] for updates.

6. Delays and Exceptions
While we strive to deliver on time, occasional delays may occur due to weather conditions, public holidays, or courier issues. We appreciate your understanding and patience in such cases.

7. Undelivered Orders
If the delivery is unsuccessful due to an incorrect address or inability to reach you, our courier partner may attempt re-delivery. Repeated failures may result in cancellation of the order.

8. Contact Us
If you have any questions about your shipment, please contact us at [email protected]. We’re happy to help.